Privacy Policy
This Privacy Policy explains how Language Link processes personal data in connection with its website, course inquiries, enrolment, and small-group language courses in Italy and online.
This introduction outlines how the policy is organized and where to find key information.
Data Subject Rights
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. Requests are assessed case by case, and some data may need to be retained where legal obligations or legitimate business needs apply.
How to Make a Request
To exercise a privacy right, a person should provide enough information to identify the relevant data and describe the request clearly. We may ask for additional details if needed to verify identity or understand the scope of the request. If a request is refused in whole or in part, the reason will be explained where required by law.
Retention of Data
We retain personal data for the period necessary to manage inquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. When the retention period ends, data is deleted, anonymised, or otherwise rendered unavailable in a manner consistent with applicable law and operational needs.
Policy Updates
We may revise this Privacy Policy to reflect changes in our services, legal requirements, or data handling practices. The updated version will apply from the date it is published on the website, unless a different effective date is stated. Users should review the policy periodically to remain informed about current practices.
Purposes of Processing
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice and progress review, administer payments, maintain records, operate and secure the website, and comply with legal obligations. We may also use limited data to communicate service updates and handle requests related to the course relationship.
Sharing with Service Providers
We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, or related operational tasks. These parties act under instructions or contractual arrangements intended to limit use of the data to the relevant service.
Legal Disclosure
We may disclose personal data where required by law, court order, or lawful request from public authorities. Data may also be shared when necessary to establish, exercise, or defend legal claims, or to comply with accounting, tax, or recordkeeping obligations.
Personal Data Collected
We may collect identification and contact details, inquiry and enrolment information, level screening responses, course preferences, timetable choices, payment-related records, and communications sent through the website or by other booking channels. We may also process technical data such as device, browser, log, and usage information needed to operate and secure the site.
Sources of Data
Data is collected when a user submits an inquiry, requests level screening, books a consultation, confirms course terms, enrols in a course, or participates in scheduled lessons and progress reviews. Some technical data is generated automatically by the website or service infrastructure, and limited information may be recorded when payments are arranged or processed.
Types of Cookies
Necessary cookies help the website function and support basic security and form submission. Preference cookies remember selected settings. Analytics or similar cookies may be used in limited form to understand site performance and improve usability. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
Users can restrict or delete cookies through their browser settings. If certain cookies are disabled, some site functions may not work as intended, including form handling, session continuity, or preference storage. Where the website provides a cookie notice or settings tool, users should use it to adjust non-essential cookies.
GDPR Overview
Language Link acts as a data controller for the personal data processed through this website and in connection with course inquiries, enrolment, and administration. Processing is carried out on lawful bases that may include performance of a contract, steps taken at the request of the data subject before entering into a contract, compliance with legal obligations, and legitimate interests where appropriate.
Where GDPR applies, this policy explains how Language Link processes personal data of individuals in the European Economic Area.
GDPR Rights
Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability. Where processing is based on consent, that consent may be withdrawn without affecting prior processing. Individuals may also have the right to lodge a complaint with the competent supervisory authority, subject to applicable law.